Due to the fact that bats are custom-made they are therefore non-returnable unless of course they are faulty.
If the goods you receive are faulty please return them to us in their original packaging after notifying us within 14 days of receiving the goods and we will replace them, or refund the cost of the goods and carriage. The timescales for an exchange or replacement are dependent on stock levels and the country of the customer placing the return order.
Your Cricket Bat Ltd also offers the "30 Day Bat Guarantee". The Guarantee's terms & conditions are explained in this paragraph. The 30 Day Bat Guarantee allows for a replacement bat to be issued in a situation where a customer's bat has broken within the first 30 days after receiving the item. However, in order to be eligible for a replacement customers must ensure their bats meet the following basic criteria:
- The cricket bats must have been lightly oiled before use and left to dry for 2 days before use
- If the free supplied facetape has not been applied by the customer then the customer MUST also lightly oil the front of the bat in addition to the back of the bat and leave it to dry for 2 days
- The customer must knock in the bat thoroughly before playing any competitive cricket. Further information on how to oil a cricket back or "knock in" a cricket bat can be found in the Bat Care page of our website
Any un-oiled bats or bats that have not been knocked in will not be replaceable since these three steps above are the bare minimum in order to give your bat any chance of performing well.
Please send your return and clearly label all returns to 'Returns Department' providing us with your:
- Order Number
- Email Address
- Daytime Telephone Number
- Reason for Return
- Action you require i.e. Exchange or Refund
We recommend that you obtain proof of postage.
Refunding of money: Please allow 10 working days for your account to be credited once the goods have been returned back to us and once we agree a refund. The 10 working day time-frame relates to the time it often takes banks to process refunds so please note this is not in our control.
Payment for goods accepted in Pound Sterling (£)
Your Cricket Bat bespoke bats are distributed in the UK by:
YOUR CRICKET BAT LTD
Aldgate, City of London
Tel: (0203) 5797163
Your Cricket Bat Ltd,
a company registered in England, number 8599830
Registered Office: Suite 142, 155 Minories, Aldgate, City of London, London, United Kingdom, EC3N 1AD